The Plug Promise
Your satisfaction is what matters most. If you're not happy, we’re not happy - and we’ll make it right.
At Stretch It, we stand behind the quality of our jewellery and our service. That’s why we offer The Plug Promise, giving you total peace of mind when you shop with us. If something’s not right, we’ll sort it quickly and without any fuss.
Our Promise
Your Cover
The Plug Promise covers you if:
- The quality isn’t up to our high standards
- Your product arrives faulty or damaged
- You received the wrong item
- Your order is incomplete
- It’s not what you expected
- You’ve simply changed your mind
- Your order took too long to arrive
How It Works:
Changed Your Mind?
No worries!
You can return your item(s) if they are unopened and still sealed in their hygiene packaging.
- Our clear, sealed bags allow you to inspect the product before breaking the seal.
- We accept returns within 14 days of receiving your order.
- Once we receive the item back, we’ll process a refund or arrange an exchange.
My Order Is Incorrect!
We’ll fix that!
- If we’ve made an error, we’ll arrange a replacement or refund, and we’ll cover return shipping (if applicable).
- Items can be opened, as we understand you may not realise there’s an issue until after inspection.
- Just get in touch and we’ll sort it straight away.
Faulty Item?
We’ve got you covered!
- If your product is faulty or arrives damaged, even if you’ve opened the hygiene seal, we’ll still refund or replace it.
- We may ask for a photo so we can sort things quickly and improve where needed.
- We’ll cover return shipping if a return is required.
Order Took Too Long to Arrive?
Argh!
- We understand how frustrating delays can be.
- If your delivery has taken longer than expected, get in touch.
- We’ll review your order and offer a solution.
How to Start a Return
- Contact us via the button below.
- Let us know what’s happened (include photos if it’s damaged, faulty or incorrect).
- We’ll confirm what’s next and provide simple return instructions if needed.
- Once we receive your return or confirm an issue, we’ll process your refund or replacement right away.
A Few Things to Keep in Mind
We can’t accept returns on opened jewellery if you’ve just changed your mind (hygiene policy). Custom/personalised items are non-returnable, unless faulty.
Every order is backed by The Plug Promise, so you can shop with confidence.
